In addition the dispatchers will be keeping accurate records of their actions and the actions of others on scene during the incident. During fire emergencies the 911 Dispatchers work closely with the Incident Commander providing other emergency, logistical and support services to the on scene personnel. When a 911 caller requests fire rescue services the 911 Dispatcher will obtain the necessary details and dispatch Fire Rescue Department personnel for both the Prince Rupert and Port Edward Fire Departments.
These calls as well as alarm monitoring company calls are received and dispatched in accordance with set operational guidelines. The 911 dispatchers also receive urgent requests for assistance via radio and standard telephone lines from other emergency service. Where a 911 caller hangs up or is disconnected the 911 dispatcher will trace the call and attempt to reconnect to ensure they receive the services needed. The 911 Dispatcher will monitor these calls to ensure the caller is in communication with the appropriate operator, and when requested will deploy Fire Rescue personnel to assist. If the caller requests Police (dispatch centre in Prince George) or Ambulance Services (dispatch centre in Kamloops) the caller is transferred to the appropriate dispatch centre. When a 911 call is received the 911 Operator / Dispatcher will ask what emergency service is required. All 911 dispatchers are employees of the City of Prince Rupert and are members of CUPE Local 105. Vacation and sick relief coverage is provided by 4 additional part time (casual) dispatchers.
#911 dispatch week full
The 911 Dispatch Centre is manned 24 hours a day 7 days a week by 4 dedicated full time dispatchers working rotating 12 hour shifts. The 911 Dispatch Centre, located in the Prince Rupert Fire Rescue Department since 2004, answers all 911 calls made in the Prince Rupert and Port Edward area. Downtown Core Revitalization Tax Exemption Program.Developing and Building in Prince Rupert.
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